What We Collect and Why It Matters
When you open an account with us, we collect the information needed to verify your identity, process your transactions and deliver account-level support. This includes your name, email address, phone number and the payment method you choose — whether that is DANA, OVO, GoPay or QRIS.
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We also record device identifiers and session data to detect unusual login behaviour and keep your account secure. Transaction logs tied to your deposit and withdrawal history are retained for a minimum of five years, in line with financial record obligations that depend on local law.
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We do not sell this data to third parties, and we do not share it with advertisers. Any data shared with our payment processors — such as the QRIS gateway or OVO's verification layer — is shared solely to complete your transaction and is governed by
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those processors' own published policies.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.